For all lost and found inquiries please contact info@harbourconventioncentre.com

The Harbour Convention Centre is open to all ages, but is event specific and depending on the event producer certain shows may be 19+ and require 2 pieces of government-issued photo ID upon entry.

For events with free RSVP, free entry is allowed until a certain time, after which a cover charge will be required at the door.

You can join us anytime during the event.

We have two spaces at HECC where events can take place: the main room on our ground floor, and upstairs in Harbour Theatre.

All refunds are processed automatically and usually take 3-5 days after the cancellation. If your refund has not been processed after this time, please contact us, and we'll be happy to assist you.

For information on reserving tables, please contact tables@harbourconventioncentre.com

We frequently announce new shows on our social media, so stay tuned for updates on all-ages shows.

All sales are final, and we do not offer refunds except in the case of an event cancellation.

The Harbour Convention Centre has a no re-entry policy for all events. If you exit the venue, you will not be permitted back in.

The following items are not permitted in the venue:

• No backpacks or large bags allowed
• Gum
• Pacifiers
• Outside food and beverage
• Camel-backs
• Bota bags
• Hula Hoops
• Stuffed Animals or Dolls (including plush backpacks)
• Balloons, Balls or Inflatables
• Frisbees
• Laser pointers
• Flagpoles or banner poles of any kind
• Gang Affiliated Clothing
• Large Chains or Spiked Jewelry
• Weapons of any kind
• Anything that could be used as a weapon or as a projectile
• Bottles, cups, jugs or cans of any kind
• Fireworks, flares, or other pyrotechnics
• Alcoholic beverages of any kind
• Narcotics or other illegal stimulants including paraphernalia (marijuana products or associated paraphernalia)
• Folding chairs, with the exception of cane-chair and seat-walker mobility aids
• Any sort of animals other than trained guide dogs for the visually impaired
• Any promotional or commercial materials not pre-approved by management
• Spray cans, corrosive, flammable substances, dyes or receptacles containing substances which are harmful to health or are highly flammable
• Mechanically-operated instruments which produce an excessive volume of noise such as megaphones, air or gas-powered horns
• Cameras, video cameras or other sound or video recording equipment
• Computers or other devices used for the purposes of transmitting or disseminating sound, pictures, descriptions or results of the events via the internet or other forms of media (No iPads, Tablets or Selfie Sticks)
• No Drones
• Any other objects which could compromise public safety and/or harm the reputation of the Event

The Harbour Convention Centre would like to create an enjoyable and safe experience for all attending our events. We want all those attending our events to enjoy the experience in a responsible fashion.

Guests who demonstrate inappropriate and disruptive behaviour, including the following, are subject to being removed from the premises:

• No backpacks or large bags allowed
• No gum
• Excessive consumption of alcohol
• Alcoholic beverages brought onto the venue property. Any attempt to bring alcohol into the venue will be considered a violation of the Code of Conduct and will result in the Guest being ejected
• Obscene, offensive or abusive language or actions
• Fighting, taunting, or threatening remarks or gestures
• Dangerous, abusive, profane or illegal behaviour
• Unruly or inconsiderate behaviour
• Interfering with security procedures

The Harbour Convention Centre is a non-smoking facility. Please note – there are no in and out privileges.

In order to provide a safe environment, you and your belongings may be searched upon entry into the venue. By tendering the ticket and entering the venue, you consent to such searches. If you elect not to consent to the searches, you will be denied entry into the venue. Also, the premises are monitored by video camera, please be aware that your movements may be recorded.